Cancellation & Refund Policy - Covid-19
Free of charge cancellation up to 7 days prior to arrival.
If cancelled within 7 days prior to arrival: 100% of booking deposit will be forfeited and processed as a cancellation fee.
No shows and cancellations after check-in: 100% of total booking value will be forfeited and processed as a cancellation fee.
No shows: A no show is defined as a booking that does not check-in on the scheduled day of arrival. All no show bookings will be cancelled and the room will not be available for check-in after the scheduled arrival date. No refund will be provided to no show bookings, with 100% reservation will be charged as a cancellation fee. We always recommend you contact the property should your travel plans change.
No amendments permitted within 7 days of arrival. By making this booking, you agree to the rates booked and understand that no reduction in booked rates will be considered. All date and room type amendments are subject to availability at the time of request, and may be subject to increased nightly room rates.
If your travel plans are impacted by the COVID-19/coronavirus which include a stay at Q1 Resort, that has been booked directly with the resort, the resort will credit your accommodation. That credit will be valid for one year, to be used for your next Q1 Resort stay.
Is there any construction in or around the area
Updated 07 October 2021
Demolition and construction work in the neighbouring area is in progress which may be disruptive to Rhapsody Resort guests and residents. The new property development has been approved for 152-162 The Esplanade, Surfers Paradise, Q, 4217 which is situated directly to the south east of Rhapsody Resort. Minor work is due to begin on the site, however, Rhapsody Resort has not been provided with details regarding the building schedule. We do not currently know of an official start or conclusion date for the development and have requested that further information be provided so we may inform our guests and residents accordingly.
We encourage you to contact our reception or reservations team 07 5618 8300 with any questions or concerns you may have regarding this matter.
Schoolies 2021 & 2022
PLEASE NOTE: This property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. For this reason the property reserves the right to reject bookings from school and/or university leavers for the entire Schoolies period.
Minimum check-in age from November 19 to November 27, 2021 is 21 years old due to the annual School Leavers festival.
Minimum check-in age from November 18 to December 03, 2022 is 21 years old due to the annual School Leavers festival.
Is smoking permitted at Rhapsody Resort?
All of Rhapsody Resort's apartments, common areas and pools are smoke-free zones. Smoking is not permitted in your apartment, and a minimum $500 cleaning fee will apply should you be found to have been smoking in your apartment, including the apartment balcony, during your stay.
A designated smoking area is provided for residents and guests on the pavement outside the reception area. Please ask Reception or the Tour Desk for the location of the smoking area.
What time does the reception close and is there parking available?
- Monday - Sunday 07:00am to 10:00pm
Parking is non-inclusive. There is a complimentary underground car park which is subject to availability and on a first come first serve basis. Alternatively, street parking is subject to availability.
If available a parking slip will be issued upon check-in and must be displayed on the vehicles dashboard at all times. A maximum of 1 vehicle per reservation. Car registration must be provided on check-in.
The height restriction of the secure underground car parking area is strictly 2.1 metres. If your vehicle exceeds the car park height you will need to seek an alternative car parking solution.
Please note that any cars found parked illegally may be towed at the owner's cost.
Daily Housekeeping Services & Rhapsody Resort "Sleep in Sunday" Initiative
A housekeeping team will tend your apartment daily unless stated otherwise, please check your confirmation to see if the services are included.
· Make up beds with existing linen
· Replace used towelling in bathroom that is located on the floor
· Replace bathroom & kitchen amenities & consumables
· Remove rubbish from bathroom and kitchen bins
· Place dirty dishes into dishwasher and turn on
Stay's for 5+ nights will receive a full clean on the 5th day which will include (in addition to the above):
· Wipe down surfaces in kitchen & bathrooms
· Vacuum & mopping of floors where required
· Fresh linen on beds
Paid housekeeping services are available on No Housekeeping packages - Please call reception on your apartment phone
Rhapsody Resort adopts a "SLEEP IN SUNDAY" initiative giving you the option of sleeping in with no disruption. Should you wish to have your room serviced on a Sunday, please contact reception before 11pm Saturday evening to schedule the service in advance.n
please note: this is not valid for un-serviced / no housekeeping packages
How can I book airport transfers, tours and themepark tickets?
Gold Coast and Brisbane airport transfer services are available via our dedicated reception desk, located within the lobby of Rhapsody Resort.
Rhapsody Airport Transfers book online and recieve confimation instantly.
Theme Parks book online a receive your ticket instantly.
Please call 07 5618 8300 (local) or 1300 742 776 (international) for more information and enquiries.
Can you recommend somewhere for breakfast, lunch, dinner?
Guests that are staying at Rhapsody Resort are invited to the SkyPoint Observation Deck, on Saturday, Sunday & Monday mornings for a continental tower/platter set for each table consisting of tropical fruit, freshly made pastries and creamy yoghurt. Guests are welcome to order a full hot breakfast with 'the works' and option to hold any items.
Adult Breakfast $31.00
Child Breakfast $19.50 (3 - 13 years)
Breakfast Vouchers include 1 x continental tower per table, 1 x full cooked breakfast plate per person, juice / tea or coffee and SkyPoint observation deck entry.
Skypoint Breakfast stats from 8:00am and finishes at 10:30am Saturday & Sunday only.
Please see Reception to purchase an exclusive SkyPoint breakfast voucher.
For enquiries please do not hesitate to contact the reception on 07 5618 8300.
Please note: This breakfast offering is not located at Rhapsody Resort and is only a short drive or a 10 minute, 3 stop tram ride to the SkyPoint Observation Deck stopping at the Surfers Paradise Tram Stop straight outside the Q1 Building. Tram tickets can be purchased at the Rhapsody Resort Reception or directly at the tram platforms.
There are hundreds of dining options in Surfers Paradise, all within 10 minutes walk of Rhapsody Resort. Please visit our dining page for a list and information of the restaurants located nearby, including:
Where are the pools and spas located and what are the opening hours?
Our main pool can be accessed via the door behind reception to the West. They are open from 7:00am until 10:00pm daily.
Please note that our pools are not supervised and parents are responsible for supervising children whilst swimming.
- No glass or alcohol is allowed in the pools or spa area. Alcohol is permitted in plastic cups only (supplied by the BBQ area) in the immediate vicinity of the BBQ seating area, or in metal vessels eg; cans of beer.
Where are the BBQ's?
Open from 6:00am to 9:00pm daily. We have three BBQ areas. One located poolside on the ground floor, one located on the 27th level. Turn right out of the lift, and go through the club lounge to the 27th level outside deck. There are also two BBQ's located on the rooftop Skydeck. To access, take the lift to the 40th floor.
Please note that BBQ’s can not be reserved at any time. The BBQ's are free to use, simply bring your food, plates and utensils with you from your apartment.
Please remember that no glass is permitted by the pool, and plastic cups are available for use in the BBQ area. Alcohol is permitted in the BBQ area only.
Where is the closest convenience store and ATM?
Located 100 meters South of Rhapsody Resort, the Pit Stop Convenience Store is open from 6:00am to 9:00pm seven days a week.
An ATM is located on the Rhapsody premise outside the Rhapsody Resorts Reception area.
Urban cellars is located beside the Pit Stop convenience store.
Larger supermarkets are located in Surfers Paradise, as short 10 minute walk from Rhapsody Resort. These include Woolworths and Coles. Ask Reception for directions to the major supermarkets.
Where are the beachfront markets?
The Surfers Paradise Night Markets have a selection of locally made gift ideas ranging from accessories, crafts, artworks, beauty products, home-wares, jewellery, music and much more. Ask at Reception for directions.
- Our Rhapsody Resort apartments have wide access doors and spacious living areas.
- Every ensuite has a flat floor shower with only a small 10mm lip for access.
- As the resort is strata titled the apartments in our letting pool are not currently converted to have the railings or lowered bench tops.
- We are able to add a shower chair or extra equipment for your apartment via a 3rd party supplier (charges apply) please contact our reservations department for options.
- Please let us know as part of your reservation if you do have any needs we may need to know about so we may allocate the most suited apartment for your stay.