Cancellation & Refund Policy - Covid-19
If your travel plans are impacted by the COVID-19/Coronavirus whch includes a stay at Rhapsody Resort, that has been booked directly with our Reservations department, the resort will credit your accommodation. That credit will be valid for one year, to be used for your next stay at Rhapsody Resort.
If cancelled up to 48 hours prior to arrival: 100% of the total amount of the booking will be forfeited and processed as a cancellation fee.
If cancelled greater than 48 hours prior to arrival: 100% of booking deposit will be forfeited and processed as a cancellation fee.
No shows and cancellations after check-in: 100% of total booking value will be forfeited and processed as a cancellation fee.
No shows: A no show is defined as a booking that does not check-in on the scheduled day of arrival. All no show bookings will be cancelled and the room will not be available for check-in after the scheduled arrival date. No refund will be provided to no show bookings, with 100% of the pre-paid reservation charged as a cancellation fee. We always recommend you contact the property should your travel plans change.
No amendments permitted within 14 days of arrival. By making this booking, you agree to the rates booked and understand that no reduction in booked rates will be considered. All date and room type amendments are subject to availability at the time of request, and may be subject to increased nightly room rates.
Is smoking permitted at Rhapsody Resort?
All of Rhapsody Resort's apartments, common areas and pools are smoke-free zones. Smoking is not permitted in your apartment, and a minimum $200 cleaning fee will apply should you be found to have been smoking in your apartment, including the apartment balcony, during your stay.
A designated smoking area is provided for residents and guests on the pavement outside the reception area. Please ask Reception or the Tour Desk for the location of the smoking area.
What time does the reception close and is there parking available?
- Monday - Sunday 07:00am to 11:00pm
Rhapsody Resort includes complimentary car parking with each apartment booked. Parking is located in a secure undergound car park, underneath the Rhapsody building. The car park is accessed using your room key - so you will need to check-in at Reception prior to accessing the car park.
One car space is allocated for Studio, One Bedroom and Two Bedroom apartments. Rhapsody guests will be provided with a parking pass when you check-in. Additional parking spaces are subject to availability; please ask Reception at the time of check-in.
Rhapsody Resort also has a visitor car park, located underneath the Rhapsody building. The visitor car park is complimentary and open from 7:30am - 9:00pm daily. Visitors must park their car in a Rhapsody Resort signed park and register their car with Reception to collect a parking pass if parking for more than 2 hours.
Please note that any cars found parked illegally may be towed at the owner's cost.
Daily Housekeeping Services & Rhapsody Resort "Sleep in Sunday" Initiative
- Make up beds with existing line
- Replace used towelling in Bathrooms
- Replace bathroom & Kitchen amenities & consumables
- Remove rubbish from Bathroom and Kitchen bins
- Wipe down of all benches in Kitchen & Bathrooms
- Clean & put away Kitchen crockery / cutlery / utensils found dirty OR place into dishwasher and turn on
- Vacuum & mopping of floors where required
- Paid housekeeping services are available on No Housekeeping packages - Please call reception on your apartment phone
Rhapsody Resort adopts a "SLEEP IN SUNDAY" initiative giving you the option of sleeping in with no disruption. Should you wish to have your room serviced on a Sunday, please contact reception before 11pm Saturday evening to schedule the service in advance.
please note: this is not valid for un-serviced / no housekeeping packages
How can I book airport transfers, tours and themepark tickets?
Gold Coast and Brisbane airport transfer services are available via our dedicated reception desk, located within the lobby of Rhapsody Resort.
Rhapsody Airport Transfers book online and recieve confimation instantly.
Theme Parks book online a receive your ticket instantly.
Please call 07 5618 8300 (local) or 1300 742 776 (international) for more information and enquiries.
Can you recommend somewhere for breakfast, lunch, dinner?
There are hundreds of dining options in Surfers Paradise, all within 10 minutes walk of Rhapsody Resort. Please visit our dining page for a list and information of the restaurants located nearby, including:
Where are the pools and spas located and what are the opening hours?
Our main pool can be accessed via the door behind reception to the West. They are open from 6:00am until 9:00pm daily.
Please note that our pools are not supervised and parents are responsible for supervising children whilst swimming.
- No glass or alcohol is allowed in the pools or spa area. Alcohol is permitted in plastic cups only (supplied by the BBQ area) in the immediate vicinity of the BBQ seating area, or in metal vessels eg; cans of beer.
Where are the BBQ's?
Open from 6:00am to 9:00pm daily. We have three BBQ areas. One located poolside on the ground floor, one located on the 27th level. Turn right out of the lift, and go through the club lounge to the 27th level outside deck. There are also two BBQ's located on the rooftop Skydeck. To access, take the lift to the 40th floor.
Please note that BBQ’s can not be reserved at any time. The BBQ's are free to use, simply bring your food, plates and utensils with you from your apartment.
Please remember that no glass is permitted by the pool, and plastic cups are available for use in the BBQ area. Alcohol is permitted in the BBQ area only.
Where is the closest convenience store and ATM?
Located 100 meters South of Rhapsody Resort, the Pit Stop Convenience Store is open from 6:00am to 9:00pm seven days a week.
An ATM is located on the Rhapsody premise outside the Rhapsody Resorts Reception area.
Urban cellars is located beside the Pit Stop convenience store.
Larger supermarkets are located in Surfers Paradise, as short 10 minute walk from Rhapsody Resort. These include Woolworths and Coles. Ask Reception for directions to the major supermarkets.
Where are the beachfront markets?
The Surfers Paradise Night Markets have a selection of locally made gift ideas ranging from accessories, crafts, artworks, beauty products, home-wares, jewellery, music and much more. Ask at Reception for directions.
- Our Rhapsody Resort apartments have wide access doors and spacious living areas.
- Every ensuite has a flat floor shower with only a small 10mm lip for access.
- As the resort is strata titled the apartments in our letting pool are not currently converted to have the railings or lowered bench tops.
- We are able to add a shower chair or extra equipment for your apartment via a 3rd party supplier (charges apply) please contact our reservations department for options.
- Please let us know as part of your reservation if you do have any needs we may need to know about so we may allocate the most suited apartment for your stay.