FREQUENTLY ASKED QUESTIONS

For all Rhapsody Resort property and apartment information during your stay, view our online Guest Compendium.

Rhapsody Resort is a strata titled building and does not have a specifically converted unit for accessible requirements. There are currently no apartments within the holiday letting pool that offer railings or lowered bench tops. The majority of common areas and facilities are accessible with the aid of ramps and elevators.

• All apartments have wide access doors and spacious living areas.
• Each bathroom has a flat floor shower with only a small 10mm lip for access.
• Upon request, we can provide a shower chair and non slip mat for complimentary use during your stay.
• Extra equipment for the apartment via a 3rd party supplier (charges apply) can be arranged with advance notice. Contact our reservations department for options.
• Please let us know as part of your reservation if you do have any needs we may need to know about so we may allocate the most suited apartment for your stay.
• A single designated accessible car space is available in front of the B1 lift lobby. This complimentary car space can not be booked and is subject to availability. Valid permit must be displayed.

Please let us know as part of your reservation, if you do have any needs that require our attention. This will assist us in allocating the most suitable unit for your stay and provide us with crucial detail in the unlikely event of a fire and/or emergency evacuation. 

Any further questions can be directed to our reservations department on 07 5618 8300 or email res@rhapsodyresort.com.au.

Rhapsody Resort features three basement levels of complimentary underground on site car parking.

The maximum vehicle height permitted is 2.2 meters. Please note ‘low clearance zone’ signage throughout the carpark.

Spaces can not be reserved or guaranteed and parking is strictly on a first come first serve basis. A vehicle registration slip will be provided upon check in to all Rhapsody Resort guests and must be displayed on the dashboard of the car while parked. Spaces are strictly limited to one vehicle per reservation. Visitor parking is subject to availability and strictly no event parking.

If the Rhapsody Resort car park is at capacity, overflow parking will be directed to street parking within the neighbourhood.

Conditions of Entry

• Residents, guests and authorised visitors only. 
• Lock your car and ensure windows are wound up. 
• Do not leave keys or valuable items in the vehicle. 
• Illegally parked vehicles may be towed at the owner’s expense.
• Whilst all reasonable care is taken, no assurances are offered about the security of vehicles and their contents.

Rhapsody Resort recommends KINTO car share service.

KINTO’s seamless, self-service concept lets you choose the right car for every occasion, whether it’s a Holiday, whirlwind shopping trip or important business meeting, on demand, around the clock.

All you need is your phone
Book, unlock and drive –all from our KINTO app

Download the KINTO app for the Google Play or App Store and enter Promo code ‘RHAPSODY‘ to receive $20.00 credit towards your first hire

A $100.00 pre-authorisation on the registered guest’s bank card per unit is taken upon check-in in the case of any incidentals or outstanding balances during and/or after your stay. As per our terms and conditions signed upon check-in, each guest is responsible for any damages they or their guests may accidentally or intentionally inflict within the apartment or to any Rhapsody Resort property.

If additional housekeeping or maintenance is required upon your departure, charges may apply.

Departing Room Condition
Upon departure please leave the apartment in reasonable condition. Personal rubbish can be disposed of via the rubbish chute on your level, located next to the elevators. A general tidy up and placing used dishes in the dishwasher is greatly appreciated. If an apartment is left in an unsatisfactory state and requires additional housekeeping and/or professional services, a charge may be applied. 

When will my $100.00 be returned? 
A pre-authorisation is a freeze of elected funds which hold for an approximate 5-10 business days, depending on your bank’s individual terms and conditions, before it automatically releases. The pending transaction will be listed on your bank statement and once the hold period has expired, the funds will release and become accessible again. You will not see a refund or credit come through, simply the pending transaction will no longer be listed. If you are unsure whether or not the $100.00 has been released, you can call the resort to see if their were any late charges applied to your reservation or you may contact your bank. 

Rhapsody Resort reception is open 7 days a week from 7:00am to 10:00pm AEST.

The reception is located on the Ground Level of the property and at the main lobby entrance via Higman Street. To connect with reception:

• In House Guests – Dial 9 on your in room phone
• Outside Calls – +61 7 5618 8300
• Email – reception@rhapsodyresort.com.au

Onsite security is available to in-house guests for urgent assistance outside of reception operating hours. Should you need immediate assistance during your stay, require late check in help or wish to report a disturbance by neighbouring guests, please call +61 7 5618 8300.

In case of an emergency please call 000.

Check In – From 2:00pm

Standard check in for all Rhapsody Resort guests is from 2pm on your arrival date.
Early check in is subject to availability and can not be guaranteed. If you are anticipating an arrival time prior to 2pm, please see reception for pre-registration, complimentary luggage storage and access to resort facilities.

Check Out – By 10:00am

Standard check out time for all Rhapsody Resort guests is by 10am on your departure date.
A late check out is subject to availability and must be confirmed with reception in advance. A late check out fee will apply to guests who vacate the room after their confirmed departure time. We welcome you to continue enjoying your stay post check out of the unit and offer complimentary luggage storage and access to resort facilities.

Complimentary luggage storage is available to all Rhapsody Resort guests on arrival and departure days. Personal items will be securely stored by reception staff. Upon deposit of luggage, a numbered ticket per item will be issued to to the guest. This ticket must be returned to reception upon collection of each item.    

Rhapsody Resort also extends luggage storage options to non-guests. If you require a short term luggage storage solution in Surfers Paradise, please visit Stasher to book this service. Fees apply.

Conditions of Luggage Storage

• Luggage must be deposited and collected between reception operating hours. 
• After hours luggage deposit and collection via security staff may be approved with advance confirmation from reception.
• Deposit and collection of luggage must be on the same day. No overnight or longer storage options available.
• Rhapsody Resort does not accept responsibility of any damages sustained to the contents of luggage.
• Rhapsody Resort does not accept responsibility for lost or damaged loose and/or unsecured items.
• Cold (refrigerator/freezer) storage is not available for foodstuff. Please speak with reception if cold storage is required for medicine(s).

Daily housekeeping services are subject to the accommodation package you have booked. Please check your booking confirmation or call reception by dialing ‘9’ on your in-house phone to confirm whether you have booked a serviced or unserviced rate.

If you have booked a serviced rate you will receive the following as part of your accommodation:

Please note: If personal items are left on the bed, our staff will not re-make or change any linen.

Mini Service – This service includes the daily restock of amenities and fresh bath towels. The removal of light rubbish with dirty dishes placed into the dishwasher and turned on. Bed/s linen will be pulled up and if necessary, the blue chuck cloth and tea towel will be replaced.

Mid Stay Clean – A mid stay clean is offered to all guests who have booked a serviced rate for a minimum of 4 nights. This service includes a complimentary linen change, restock of amenities and fresh bath towels. The removal of light rubbish with dirty dishes placed into the dishwasher and turned on. If necessary, the blue chuck cloth and tea towel will be replaced and kitchen/bathroom benches wiped down, toilet cleaned, floors vacuumed and/or spot cleaned where needed.

Sleep in Sunday – Rhapsody Resort offers daily housekeeping Monday to Saturday. On Sunday’s we ‘Sleep In”. This initiative gives you the option of sleeping in with no disruption. Should you wish to have your room serviced on a Sunday, please contact our reception before 10 pm Saturday evening to schedule the service in advance. A sleep in initiative also applies to select public holidays.

If you have booked an unserviced rate you will not receive any housekeeping services or replacement amenities throughout your stay. For all housekeeping services and amenity items, please see the housekeeping price list attached to your arrival wallet received upon check-in. All amenities and consumables can be purchased and collected from reception. If you would like to book a mid-stay clean, please organise this service with reception by midday.

All of Rhapsody Resort’s apartments, common areas and pools are smoke-free zones.

• Smoking in apartments is strictly prohibited including balcony areas and evacuation stair wells.  Any person found doing so will be immediately fined $500.  Failure to pay will result in immediate eviction. A second occurrence will also result in an immediate eviction.
• This applies to cigarettes, vapes and Illicit drugs.
• Should a room be deemed unusable after you have vacated due to smoking you will be liable for any lost revenue incurred (charge of 1 room night at sellable rate each night the room is unusable)
• Registered guests may be charged for additional cleaning and damage charges resulting from smoking.

A designated smoking area is provided for residents and guests on the pavement outside the reception area. Please ask Reception for the location of the smoking area.

Rhapsody Resort facilities are open daily 7:00am to 10:00pm for the enjoyment of guests and residents.

Ground Level Facilities
This is a non-smoking area. Alcohol may be consumed in the area, but glass is strictly prohibited. Plastic cups and pool towels are available at reception. 

• Outdoor Swimming Pool (20m length, 1.4m depth)
• Spa (1m depth)
• Sauna
• Steam Room

Level 27 Facilities
This is a non-smoking area. Alcohol strictly prohibited in the gymnasium and lift lobby corridor.

• Fully Equipped Gymnasium
• Coastal Meeting Room (Private Functions Available – Refer to Events Page)
• Broadwater Meeting Room (Private Functions Available – Refer to Events Page)
• Skyline Lounge & Rooftop Terrace (Private Functions Available – Refer to Events Page)

Level 41 Facilities
A designated smoking area can be found in the sunken courtyard on the Western end of the terrace. Alcohol may be consumed in this area.

• Garden Rooftop Terrace
• 360° Skydeck

The facilities are not open to the general public and room key access is required for entry.

Rhapsody Resort features five (5) electric BBQ’s available for guest and residential use across the property. The BBQ’s are located throughout our main facilities and include basic cooking items such as tongs, food preparation benches, dining seating and a sink.

• Ground Level Pool Facilities – two (2) BBQ’s available.
• Level 27 Skyling Lounge & Rooftop Terrace – one (1) BBQ available.
• Level 41 Garden Rooftop Terrace – two (2) BBQ’s available.

The BBQ’s can not be booked or reserved and are on a first come first serve basis. Guests are welcome to take cutlery, crockery and other cookware from the apartment to use at the BBQ facilities, but must ensure all items are returned to the unit. 

It is the responsibility of individuals (be it residents, guests or visitors) to Rhapsody Resort make every effort to identify and safely store lost property within the apartments and around the resorts common areas and facilities.

If you have left an item in your apartment after departure you may use the below form to log the item with our Housekeeping Department.

All lost property is held for a maximum 6 weeks from the date of finding the item, before it is donated to local good will and/or charity agencies.

Rhapsody Resort has 24 hour automated fire monitoring.

As Queensland Fire Services MUST attend all activations of our fire/smoke alarms fines up to $1,408.25 (including monitoring company activation fees and GST) are issued by the Fire Brigade for “false” alarms.  If a false alarm occurs within your apartment during your stay, QFS’s fine will be debited from your nominated credit card, or else referred to you for settlement.   

Using the exhaust fan above the stove, opening windows and keeping the main apartment door closed during cooking will help prevent smoke reaching the smoke detectors.   Do not spray insect spray, hair spray or any other spray in the vicinity of ceiling sensors.

The main causes of false alarms are:

• Burnt toast
• Cooking fumes/smoke
• Steam
• Aerosol sprays
• Smoking cigarettes and vape devices (not permitted)